The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. . When i do a speed test on testmy. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. This may not be the closest location to where you live. I recently upgraded from M350 to M500 package. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. Customers of Virgin Media. However, despite these high numbers, we seem to be having constant issues. 1 modem mode. Unplug all the ethernet cable connections from the Hub and just let it run - overnight is best Then in the morning just plug your PC laptop into the Hub directly and look at the overnight BQM and see if it has cleaned up. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Service 53. Reliability. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. I have Virgin Business with 500MB download and 50MB upload. Thu Aug 12 08:13:39 2021: 6:To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Make a broadband speed complaint 5. I phoned the technician team and asked. check your power levels to make sure they are "in band" -. A new warning from Virgin Media has revealed why your broadband might be really slow. 28. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Sign in . 4GHz or 5GHz. How long does it take to check my internet speed? A matter of seconds. To trigger the Factory Reset, a 60 second timed press & hold of the rear RESET button is required. Surely this isn’t right. Try the info below to find out if there is a service to the Hub issue or a local kit issue. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Amount of compensation. I have a Virgin Media hub. 96%. Link . You will be contacted by a member of our Complaints Team. 2022 telling me to alter my router settings. TV on the go. Phoned up support tonight, who told me to reboot. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). So no real difference in location. Broadband ISP Virgin Media (VMO2) appears to be in the process of laying the groundwork for both faster upload speeds and latency times (ping), which comes after a growing number of the provider’s customers began reporting activation of the first DOCSIS 3. 13 July 2023 Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Check your broadband speed 2. It beat its closest competitor by a decent margin, as 74. . Slow upload speed. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. 33 Comments. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. Leave it off for about 10 seconds. This lasted until July. Slow WiFi . css"> <iframe aria-hidden="true" title="GTM" src=". You. on 13-01-2023 08:53. 1 channels for upstream on their HUBs. Reliability. Gig1 speed - disappointing. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet. (edited) xPabloz. Apologies for the issues that you have been having with your speeds. Multiple broadband speed tests over time can show if and when speed fluctuates. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. 0 Mbps and 3. I do not work for VM. Email. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. The password is printed on the bottom of the Hub. For. WIFI Pods - slow speed. I have a 200Mbps contract, currently my speed both upload and download is under 10. . Would not refund. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. It covers the phone, broadband and TV service provided to you by Virgin Media Ltd, and the mobile service provided to you by Virgin Mobile Telecoms Ltd. The best way to contact Virgin Media to cancel is over the phone. Or 0345 454 1111* from any other phone. net will test your connection. 5) Fun upload speed consistently 52 time after time no problem. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. 8Mbps read. Virgin Media has a rating of 1. Very Slow Network speed. Etc. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. After testing at various times of the day I’m getting about 500 to 600 MB speed. karlhiggi. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. 01 EDT. . -2. Service 53. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. Legit awful! SuZannah Bee - Songwriter & composer. How to cancel your Virgin Media contract. Wifi speed depends on so many things. Tweet Virgin Media. Working hard to help connect the nation, shop our offers and order online. Try dispute resolution. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). <link rel="stylesheet" href="/support/help/check-services/styles. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. Once the test begins click on: Run full test to see all the stats. It's probably your router, but your router is much better than my old 1200G+. We advise using their services securely and reviewing complaints beforehand. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. Check your internet speed with our free broadband speed test. 1K. Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Solved: Virgin media is changing the phone system so that the phone comes through the router. Ask for FREE. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 2 Mbps (at 1833 and 1835). Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. Extremely poor broadband service. Now my upload speed has gone DOWN to 13Mbps. tv and highlights errors in red. Then comes the age old issue with Virgin Media, because the customer service is so bad and the staff so poorly trained, trying to get acknowledgement of a problem was impossible. For the last few nights I have experienced slow upload speeds. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. The median download speed at 1pm was 80. O2 don't like you using their SIM card in such routers except for a short time. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. By Tim Smith | Monday, June 12th 2023. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. Intermittent connection. 87% of all complaints have highlighted problems with the company's E-mail service. 1. Or 0345 454 1111* from any other phone. @virginmedia upload speeds are constantly slow during the day. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. 8 comments. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). on 09-01-2023 06:19. Solutions tried: re-starting router; re-starting computer; updating drivers. I should be getting 100mbps minimum and I'm barely hitting 20. 4 QAM256 25 1 139000000 8 40. by Farle1240 • On our wavelength. Contact BT Live Chat. 9 out of 5, from 24,000 reviews: 2. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Virgin Media 50mbit customers complaining. My Virgin Media. Contact your provider 4. co. Slow Speed - Intermittent Signal Issue. . I have a Virgin Media hub. Hub 5 Ethernet slower than wifi. You down channels power levels are all very high. The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. Internet speed test results can help you find and address potential. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. 0. When I turn the WiFi pod on the speed drops to next to nothing. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Broadband deals . My mobile network is way faster than my broadband. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. 5-1 mbps every day after 1pm for the last 2 weeks. Broadband, TV and phone deals. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. Downdetector has seen an increase in reported problems since just after 9am this morning. info@financial-ombudsman. Customer complaints-23%: Trustscore: 4. Below 40ms (milliseconds) is a superfast and stable connection. Missed appointments. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. I got the full amount plus 2 x £50 goodwill payments. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. comTo make a virgin media complaint via phone call, please do the following. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Run a broadband speed test. Comments. Options. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. 18 EDT. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. Date of experience: 14 November 2023. Address any slow speeds. It's consistently worse at night, and today has been basically unusable (<1Mbps). As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Select Modem Mode on the left hand side of the screen. I am getting very slow read speed from my office VPN connection. I raised a complaint via the online form and I am confused with the answer. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. Think I'm going to be stuck on low download speeds using vpn with virgin. on 100mbps package. Use social media to speed up response times. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. Volt Gig1. Simply test your broadband service, and if we find an issue we can help with a fix online. I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. Solution. Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. I've called VM a few times and followed the full reset on router proce. Updated on 13 July 2023. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. net as roughly 450mbps, broadbandspeedchecker. I have raised this twice. Speedtest. 0 Mbps upstairs. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Missed appointments. However whenever I reset the router then the slow. You’ve already got our fantastically fast broadband. You can see those below. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. Virgin Media invests more than £1 billion a year in its ultrafast network. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. mockridge@virginmedia. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. Email Customer Services on . To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Having issues with broadband speed . Recieved an e mail on 04. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. StarrTerry. UPDATE 8:25am. He also moved my connection on to a different tap. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. How to cancel your Virgin Media contract. . 2 weeks ago. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Hi I have been having issues with my connection dropping it is getting more frequent. 4GHz or 5GHz. Gaming Support. Our network delivers the fastest widely-available broadband speeds to homes and businesses. on 09-02-2023 14:38. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. 1. Hi everyone. Also when I a. Slow Speed. 3 stars. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Check out the do's and don'ts, in our Community FAQs. M50: This comes with an average upload speed of 54Mbps. Speed. co. If you have a slow internet connection, you may need to upgrade your plan. I recently upgraded from M350 to M500 package. £8p/m extra or included with Gig1 or Volt. Just. The usage has changed recently as it was just a single user but now. Discover Virgin Media. Open a web browser and go to 192. If you have a complaint, please get in touch via the form alongside 2. Check your broadband speed. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. . For more information, check out our Virgin. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. Reviewers complaining about Virgin Media most frequently mention customer service problems. Top offers. Restart your equipment. M200: This comes with an average upload speed of 213Mbps. 01 Mb upload on the 1Gig package. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. UK PS4 player here. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. Access your bills, diagnose faults and manage your package. 5-1 mbps every day after 1pm for the last 2 weeks. Phone. Virgin Media have faster average download speeds, yet Community. Phone. The average upload speed on Virgin Media’s M125 (with an average download speed of 132Mbps) is just 20Mbps, and 25Mbps on the M250 package. Having worked in IT and call centres. 3)So far as the TV is concerned I. Problems with Virgin. nhalks. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. Free downloads are available to all new and existing customers. Upload speed is fine. . How to restart your equipment properly. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Options. 3rd image is through VPN but using TCP protocol, not the. The slow performance will be due to this packet loss. Step: 03: Let The Virgin Test Speed Results Load And See The Results. A speed test of my connection is 200Mbps download 20Mbps upload. The problems appear to. For the last 2/3 months I've noticed a significant drop off on speed and reliability. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. I have done everything on your page to try resolve this with no luck. Up to 3 WiFi Pods if needed. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. Email. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Alan Martin May 26, 2023. Hi. on 29-08-2021 20:58. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. If you are, your broadband provider may be in breach of contract. See these Examples. Select Apply changes. D01 C9W8on 13-01-2023 12:13. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. ) We restarted the VM box for the Tv too. 21-01-2022 18:14 - edited 21-01-2022 18:17. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. 12-09-2023 01:49 - edited 12-09-2023 01:52. Around 17% of customers overall said they'd suffered slow speeds at some point in the past year. Speak to your provider. 2nd image is the same UPD VPN just after I started a torrent client. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. 27-04-2023 20:00 - edited 27-04-2023 20:47. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Or 0345 454 1111* from any another telephone. 01 Mb upload on the 1Gig package. TV. My Virgin Media makes managing your account easier with all your information in one place. If it is the same as the 2820 then the 2820 isn't your limiting factor (at least up to ~50Mbps) 2. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. We've got the UK's fastest widely available home broadband, so you won't find faster. Typically, extenders are linked through a wired port using an Ethernet cable. TV;. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP), has also picked up the outage – this has affected 239 prefixes. Nothing has made a difference. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. Their 23% Resolve Complaints rating is a cause for concern. on 06-03-2023 17:44. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. You can check the broadband speed at our broadband speed test page. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. 5Mbps and 10Mbps Download in speed tests, with occasional peaks around 50Mbps. M350 - Slow speed and latency for weeks. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch.